Build Behavior-Rich User Profiles to Improve Customer Service
Unify support ticket and marketing user data into rich universal profiles with Lytics. Use these insights to know how to reach out to your users in ways they’ll be most receptive.
Create Behavior-based Segments to Personalize Support
Build predictive segments using support ticket data and export them to your communications tools, like email. It’s the first step toward personalizing the customer support experience using what you know about your users.
Unify Behavioral Support Data to Influence Content
Learn where and how users are having trouble with your product or service by interpreting trends from how they interact with your support teams. Use these behavioral cues to improve your onboarding experience and enrich support content libraries.