Careers with Lytics

Lytics is committed to diversity of people and ideas. We strive to include people from all backgrounds. This includes but isn't limited to people of color, all genders, orientations, ethnicities, and ages. We have signed the Portland Tech Diversity Pledge, which you can learn more about here.

Customer Success Manager

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Lytics is a leading personalization provider, powered by our world-class Customer Data Platform. Our clients make a massive paradigm shift from siloed, channel-specific marketing to customer-first, personalized marketing. We have the technology to enable that, but we need the marketing leaders to help guide them there.

Responsibilities

  • Own entire client lifecycle from onboarding, to increased adoption, and renewal
  • Guide clients through implementation of our software and ensure quick time to value
  • Project manage the client's internal team, including Strategic Services, Sales, and Technical Account Managers
  • Reduce churn by proactively monitoring client health and reaching out regularly to share best practices, feature updates, and to remove obstacles
  • Identify opportunities for Lytics to deepen its relationship with clients and expand contract
  • Follow-through on client roadmap jointly agreed upon with client
  • Act as Voice of the Customer by distilling client feedback into product feature requests
  • Implement a solid prioritization framework for owned portfolio of accounts
  • Help identify and troubleshoot issues with client accounts including missing data, incorrect set-up, etc.

Qualifications

  • 3-6 years prior experience in Customer Success for a consumer-marketing focused SaaS company or Account Management at a digital marketing agency
  • Ability to build strong partnerships with clients through empathy, discovery, and conflict resolution
  • Results driven
  • Experience with Salesforce
  • Detail oriented and analytical
  • Thrives in a fast-paced environment which requires multi-tasking and frequent switching of mental gears
  • Able to travel occasionally
  • Bonus: In-depth experience with a specific vertical (media, e-commerce, GPG)

Additional Information

We are a growing team of ~30, located in downtown Portland.

All your information will be kept confidential according to EEO guidelines.

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Sales Development Representative

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Lytics Sales Development Representatives (SDRs) discover and build new sales opportunities with innovative marketing organizations interested in organizing around the customer and orchestrating personalized experiences. If you love the challenge of finding and developing new business, communicating with prospects online and on the phone, working as a team and working harder and smarter than you ever have before - let’s talk. SDRs will coordinate with the sales team to identify, research, prospect into, and generate sales opportunities into new target accounts. SDRs are expected to be professionals - adding value to our customers, selling with integrity, and continuously growing your skills to help others. Lytics is a high growth company with significant potential. The SDR role is a step onto a career growth track with a great company with potential future opportunities in sales, marketing, and support.

Responsibilities

  • Prospect, educate, qualify, and develop target accounts and inbound leads to create sales-ready leads and opportunities
  • Interact with prospects via phone and email (and the odd trade show)
  • Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity
  • Successfully manage and overcome prospect objections in a complex and fast-moving space
  • Become a trusted resource and develop superior relationships with prospects
  • Effectively leverage our sales tech stack to accelerate sales growth and capture useful customer data
  • Bring your best effort and best ideas, collaborate across the org, then execute on team strategy
  • Own your performance. Overattain your goals to support the team's success in meeting revenue goals.

Qualifications

  • Quantifiable history of learning, winning, and overachieving.
  • A self-starter with a 1-2 years successful experience in prospecting and developing new deals in software/Saas sales.
  • Background in marketing technology, marketing operations, analytics, SaaS, or digital highly preferred.
  • Ability to maintain adherence to the role and deliver high activity levels and results required.

Additional Information

You will be expected to become a student - both in the world of our customers aspiring to move into the next era of customer-oriented, data-driven marketing - as well as the strategy and tactics of modern sales organizations. We want people to bring their hearts and smarts to join our cause, not just fill a job.

You will report to the Director of Sales. Travel will be minimal. Potentially up to 5%.

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