Careers with Lytics

Lytics is committed to diversity of people and ideas. We strive to include people from all backgrounds. This includes but isn't limited to people of color, all genders, orientations, ethnicities, and ages. We have signed the Portland Tech Diversity Pledge, which you can learn more about here.

Sales Development Representative

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Lytics Sales Development Representatives (SDRs) discover and build new sales opportunities with innovative marketing organizations interested in organizing around the customer and orchestrating personalized experiences. If you love the challenge of finding and developing new business, communicating with prospects online and on the phone, working as a team and working harder and smarter than you ever have before - let’s talk. SDRs will coordinate with the sales team to identify, research, prospect into, and generate sales opportunities into new target accounts. SDRs are expected to be professionals - adding value to our customers, selling with integrity, and continuously growing your skills to help others. Lytics is a high growth company with significant potential. The SDR role is a step onto a career growth track with a great company with potential future opportunities in sales, marketing, and support.

Responsibilities

  • Prospect, educate, qualify, and develop target accounts and inbound leads to create sales-ready leads and opportunities
  • Interact with prospects via phone and email (and the odd trade show)
  • Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity
  • Successfully manage and overcome prospect objections in a complex and fast-moving space
  • Become a trusted resource and develop superior relationships with prospects
  • Effectively leverage our sales tech stack to accelerate sales growth and capture useful customer data
  • Bring your best effort and best ideas, collaborate across the org, then execute on team strategy
  • Own your performance. Overattain your goals to support the team's success in meeting revenue goals.

Qualifications

  • Quantifiable history of learning, winning, and overachieving.
  • A self-starter with a 1-2 years successful experience in prospecting and developing new deals in software/Saas sales.
  • Background in marketing technology, marketing operations, analytics, SaaS, or digital highly preferred.
  • Ability to maintain adherence to the role and deliver high activity levels and results required.

Additional Information

You will be expected to become a student - both in the world of our customers aspiring to move into the next era of customer-oriented, data-driven marketing - as well as the strategy and tactics of modern sales organizations. We want people to bring their hearts and smarts to join our cause, not just fill a job.

You will report to the Director of Sales. Travel will be minimal. Potentially up to 5%.

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Technical Support Engineer

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Lytics is seeking a Technical Support Engineer (TSE) who is comfortable both solving technical problems and providing solutions to our customers. You will be involved in understanding, communicating, and resolving complex web & data situations while delivering amazing customer support experiences to a wide spectrum of users. You are committed to improving processes, solving problems, and have the technical chops to dig deep to find the root cause of an issue. This position is expected to grow into a leadership role.

We are looking for an individual with a great sense of humor, an eagerness to learn, and a willingness to own the resolution of problems. You enjoy code and data in one moment and interacting with people the next. If this sounds like you, we would love to talk!

Responsibilities

  • Provide world-class support to our customers, taking ownership for issues from initial contact to resolution.
  • Own current and future Zendesk support operations.
  • Troubleshoot customer websites with the Lytics Javascript tag installed. You will be inspecting data transfer, third-party javascript integrations, and web network requests.
  • Read and write SQL-like languages to extract and manipulate data in the Lytics Customer Data Platform (CDP) organized as a graph database.
  • Partner with the Engineering and Development teams to identify bugs and software improvements.
  • Write documentation, knowledge base articles, and tutorials to improve the customer experience.
  • Participate in the QA process of current and new products/services.
  • Contribute to the development of our internal support tools and account management system.
  • Do whatever it takes to provide an outstanding customer experience.

Qualifications

  • BS in Computer Science or equivalent with at least 2 years in a Technical Support role.
  • Working knowledge of Linux and/or Mac OS X command line.
  • Familiarity with at least one server-side language such as Go, Python, PHP, etc.
  • Understanding of relational databases and ability to write basic SQL.
  • Ability to debug HTML, CSS, and Javascript.
  • Good with people. Always.
  • Strong written and verbal communication skills. Ability to communicate with both technical and non-technical users
  • Must thrive working in a fast-paced and changing startup environment
  • If you love delighting people and digging deep to find root causes and/or solutions to technical problems you will be successful here

Additional Information

This position is in Portland, OR.

All your information will be kept confidential according to EEO guidelines.

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